Reviews

From 232 reviews
Deirdre D'Arcy Shea
Deirdre D'Arcy Shea

Quail Services is a highly professional HVAC company. I am impressed by the level of service provided by the office staff and the technicians. L recently had Nate and Chase at my house fixing my central air system. Both of these gentlemen …

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via Facebook
Joyce Levitre
Joyce Levitre

Very satisfied with the technician’s explanation of the problem and resolution with a summation of cost. Looking forward to a relationship with Quail Services pending outcome 🙂

via Google
Daniel Green
Daniel Green

The office staff is very professional answering all questions as needed. Quail services has been top-notch since they installed our AC heating unit in 2015. The courtesy we were shown by the tech yesterday at our home was very professional …

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Response from business owner

Thank you so much Daniel & Patricia! We appreciate the kind words and recommendation! With great customers like you, it makes business easy! We look forward to working with you again!

via Facebook
Kristi Davin
Kristi Davin

I had a great experience both with the person who answered my initial call and Angel, the person who helped with my repair. They were fair, transparent and friendly. I wouldn’t hesitate to use Quail again.

Response from business owner

Thank you so much Kristi! We value your opinion and we love to hear your feedback! I will let the team know that they did a good job! We look forward to working with you again in the near future!

via Google
Michael H
Michael H

The service technician was very professional and answered any questions I had in a manner I could understand.

Response from business owner

We are happy that you had such a pleasant experience with our service technician! We hope to always WOW you in the future! Thanks for the kind words.

via Google
Dolores Stark
Dolores Stark

Nate was excellent , explained the problem giving us our way to get the AC working

via Google
paul allain
paul allain

Quail Services come to my home for a 9am appt.

The plumber was right on time.

I showed him the scope of work and he proceeded to give me a quote. I

Asked when you start?

He said today.

He did the job and was done by 1pm.

Very …

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via Google
Car Whit
Car Whit

Exceptional service. I am looking forward to staying cool this summer. My service rep was very professional and friendly. Quail is my go to company for a.c. and heat!

via Google
bert & diana barton
bert & diana barton

He arrived on time, called first. Did an EXCELLENT JOB, AND GAME ME AN ESTIMATE ON shower drip from toiled flushing.

Suggest you give employees calling cards. or at least leave names on quotes, etc.

Response from business owner

Thank you Bert & Diana for taking the time to give us a review! We appreciate you as our customer!

via Google
Lisa Williams
Lisa Williams

I could not be happier with the work that was completed by Quail Services. Not only was the owner, Jim, very knowledgeable; he was helpful and accommodating during process as well. The crew that came out to do the installation was fabulous…

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via Google
Eric Lupoli
Eric Lupoli

Great, prompt professional service at a reasonable price.

Excellent customer service.

Angel is a highly qualified, conscientious technician you can depend on.

via Google
Gordie Dick
Gordie Dick

Angel was great. He was on time, professional and informed me of everything he did. I started using Quail services in the fall of 2019 and I'm so glad I did. They come twice a year and are less expensive than my previous company that only …

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via Google
NEAL ULITSKY
NEAL ULITSKY

Without a doubt would I recommend Quail Services. The gentleman that came to service our air-conditioning unit was the most polite and well knowledgeable technician that I ever dealt. No pressure and no over charging. Will I stay with Quail…

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via Google
Ryan Paskins
Ryan Paskins

These guys have been incredible! They are always on time, kind, knowledgeable, and get the job done. We're giant fans!

via Google
Kimberly Lindsey
Kimberly Lindsey

Quail was originally my 2nd opinion on a problem with our boiler, they were up front and gave me a lot of information I didn't have. They fixed the issue, and I have been using them for any other issues with my boiler ever since. I have a …

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via Google
Simon Yuen
Simon Yuen

Knowledgeable and friendly staff took time to explain job before completing . also very patient when answering questions

Response from business owner

Thanks Simon Yuen, we really enjoyed working with you! We know how busy our clients are and we appreciate you taking the time to give us a 5 star review!

via Google
Michael Konan
Michael Konan

Thank you so much, you guys hit it out of the park. Not only was the phone call very professional but you were able to get the job done the very next day on time and under the quoted amount. The service tech even called to ask if it was ok …

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Response from business owner

Thanks Michael! Next time, we will leave plenty of business cards for you! We appreciate that you took the time to write us such a great review! We look forward to future projects with you!

via Google
James Hackenson
James Hackenson

Oustsnnding service and representative for the business

Response from business owner

Thank you James, we appreciate you!

via Google
Mark Harding
Mark Harding

I highly recommend Quail Services. I have them doing some plumbing and heating work in a new house I recently purchased, and they have done an excellent job. They are very professional. Their technicians take the time to walk you through …

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Response from business owner

Thanks Mark! It was a pleasure working with you! We strive to give our customers the best customer service, to give them a piece of mind and make sure they understand what kind of work we perform and why it needs to be done, and ready to answer any concerns! Thank you for the recommendation and we look forward to doing business with you again!

via Google
Annette Miles
Annette Miles

Angel was pleasant and informative. He arrived on the dot and was considerate and observed covid19 guidelines for safety.

Response from business owner

Such kind words, thank you! I will let Angel know that you had such a great experience!

via Google
Joan Cotter
Joan Cotter

I haven’t had the system long but so far I love it. I thought the whole team was professional and courteous. They had the system in and running in half a day.

The company did all the warranty submission and rebate notification and follow …

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Response from business owner

Thanks so much Joan! We will continue to make you feel comfortable throughout the year and will always be here for any of your heating or cooling needs! We love to hear such great feedback and I will spread the word to my team and let them know they are doing a good job! Thanks again!

via Google
Stuart Robertson
Stuart Robertson

Very clean, friendly, and communicated in what they were doing. Very comfortable with all of their staff.

Response from business owner

We appreciate the kind words, and we will continue to give you the 5 star service that you deserve!

via Google
Don Haskins
Don Haskins

Quail provided great service. The technician was excellent and communicative and the main office was very efficient and helpful. I can't say enough good things about this experience and I have used other companies before. I will use Quail …

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Response from business owner

And we look forward to working with you in the future! I will let the team know the kind words you have said and we will continue to strive to always gain those 5 stars in the future! Thanks again!

via Google
Tony Newbold
Tony Newbold

Courteous, prompt, professional. All the things I looked for

Response from business owner

Great feedback, and greatly appreciated! We do our best to provide outstanding service so our customers feel like they made the right decision by choosing us! Thank you!

via Google
Patricia Tourigny
Patricia Tourigny

Thank you so much for being there for me. I really appreciate it! I didn’t know how big my problem was and you were there and it was easily fixed on short notice!

Thank you again,

Pat

Response from business owner

You are so very welcome Patricia! It was our pleasure to assist you! We will always be here for you when needed! We look forward to doing business with you again!

via Google
Michael Nelson Morales
Michael Nelson Morales

Great experience had a boiler replaced, even had a leaky pipe fixed through these guys and might add they have one of the friendliest customer service reps ever.

Response from business owner

Thanks so much Michael! I will let the office know that they are doing a good job. We appreciate you taking the time to write us such a nice review! Thank you!

via Facebook
Jessica Wine
Jessica Wine

Every employee including receptionists have always been friendly and polite.

Every service man we have had has walked in with a smile and been very thorough.

We will never go anywhere else.

Response from business owner

Thank you Jessica for the kind words! We appreciate you taking the time to write such a nice review! We look forward to working with you in the near future.

via Google
Captain Knap
Captain Knap

Quail services was there with no other service was that’s why they’ll have a customer for life! I’ve already recommended there services to numerous friends and neighbors assuring them %100 service satisfaction! Thanks to Quails 24hr service…

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Response from business owner

We are happy to hear you are still married lol! That's what we strive for!! We are happy to have you, your friends, and family for life! Thank you for the amazing feedback, its greatly appreciated!

via Google
David Hogan
David Hogan

very good service. In a timely manner. we got two separate projects done by them and were extremely satisfied with the results.

Thank you.

via Facebook
Tammy Ducharme
Tammy Ducharme

👏 A big shout out to QUAIL SERVICES! 👏

We lost heat sometime during the night, and called them around 8am. A technician was here just before 11am, and heat was restored shortly after!

By 2pm, I received a call from the office to be sure…

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via Facebook
Lauren Christiansen
Lauren Christiansen

From start to finish, everyone at Quail Services has been amazing to work with. Samatha answered my call and got me set up with a technician immediately, plus she was so friendly and understanding of what I needed (as a fairly new homeowner…

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Response from business owner

Thank you so much for your kind words Lauren Christiansen!! It was such a pleasure speaking with you. We are always happy to help to keep you and your family safe & comfortable! Anything you need, we're here to assist 24/7 🙂

via Facebook
Donna S
Donna S

I have always been very satisfied with Quail Services. I would absolutely recommend Quail Services, they are a Five Star Service. Quail Service is extremely professional & Dependable.

Sarah Crowley
Sarah Crowley

Jimmy and his staff are top notch. They installed a new propane heating system and central air in our new addition and converted our old oil heating system to propane and also added central air in our existing house.

Jimmy also always …

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Response from business owner

Thank you Sarah for such a great review! We are always here to help 24/7 even for those silly questions! We value our business on giving our customers a piece of mind especially when it comes to their home heating system! We look forward to working with you in the future, welcome to the Quail family!!

via Facebook
Cecilia Maria Fuentes
Cecilia Maria Fuentes

I am very pleased to announce that Quail Services had the highest score, a perfect 10. Jim and his technicians furnished and installed our Mitsubishi Heating and Cooling system and our Hybrid hot water tank. The work performed was of …

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Response from business owner

Thank you so much Cecilia!! It was a pleasure working with you and we look forward to working with you in the future!! We greatly appreciate you as a customer and value your feedback!

via Facebook
Robert Kelley
Robert Kelley

James was very personable and professional. He appeared to be very efficient in his work. I was very pleased with my interaction with James.

Response from business owner

Thank you Robert for the great feedback and we will let James know how great of a job that he did for you!

via Google
Pam Decker Schiappa
Pam Decker Schiappa

Jim and his team were extremely professional,efficient and friendly. They did an amazing job installing our new air conditioning wall units. I highly recommend them for all your heating and cooling services!

via Facebook
Julie Marie
Julie Marie

We used Quail Services to replace our old central ac. They provided us with a more efficient unit and we couldn't be happier. The prices were reasonable. The staff was friendly and professional. Thanks to Jim and your team – I can hardly …

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via Facebook
Erin Rio
Erin Rio

I was referred to Quail Services, Inc. by a coworker by of mine. I posted an inquiry on Facebook about central air installation and received a lot of feedback from friends. I contacted a handful of companies, one being Quail Services. I did…

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via Facebook
Ryan Richard-Scro
Ryan Richard-Scro

Since we hired Quail to install our new boiler and tankless hot water heater, we've been extremely pleased with their service from the friendly individuals who answer the phone and help with scheduling service, to Jim who has provided and …

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via Facebook
Shana Kosiorek
Shana Kosiorek

Quail Services installed a new oil boiler for us. I was happy with the price, satisfied with the work and impressed by the friendliness, professionalism, and knowledge of all the staff we interacted with during the process. But what …

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via Facebook
Jessica Waters
Jessica Waters

I hired Quail Services to install a Mini -Split in my home. I could not be more satisfied! Jim the owner was great to work with, he was always quick to answer the questions I had before install but also went through every detail of the job …

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via Facebook
Kendra Cox
Kendra Cox

When your home is experiencing a heating issue it can be pretty daunting, especially if you are a first time home owner! Fortunately, the folks at Quail Services are around. They are friendly, polite, knowledgeable professionals and take …

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via Facebook
Melissa White
Melissa White

Highly recommend Quail Services! After searching the internet and making call after call and stressing over who to hire, I saw the Quail trucks around town and said lets call them. The office gal was so sweet, so that caught my trust …

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via Facebook
Denise Connors
Denise Connors

I called for a furnace maintenance check & was greeted by a sweet young lady, Jackie, asking how she could make my day happy! An hour later Rafael came, did my inspection & I’m so happy I called them. Not only was my day made happy, but I …

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Response from business owner

Denise, thank you very much for taking the time to leave us such a kind review. We appreciate hearing back about our customer's experiences with our team.

via Facebook
Salim Khoury III
Salim Khoury III

After researching and seeing so many great reviews- we decided to go with Quaiel to assess a problem with our system. They came the very next day! They were timely, friendly, polite and incredibly professional. They were very …

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via Facebook
Melanie Paradise
Melanie Paradise

Quail Services has provided our family with quick, friendly, and professional service. They are in the process of turning our heating and cooling system from one zone into three zones. I would highly recommend Quail Services for anyone with…

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via Facebook
Yasser Aldarawcheh
Yasser Aldarawcheh

One of the best companies I ever try

via Facebook
AnnMarie Reyes Harvie
AnnMarie Reyes Harvie

I recently moved into a house with no air conditioning. I have significant environmental allergies that prevent me from opening windows for long periods of time and a dog with a heavy coat, so central ac was a necessity for me. Jim and his …

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via Facebook
Nancy Perry Mias
Nancy Perry Mias

Very efficient, came right on time, did exactly what he said he was going to do. Very polite

via Facebook
David Anthony Botelho
David Anthony Botelho

Responded quickly for A.C. repair, fixed the cooling system.

via Facebook
April Leigh
April Leigh

Was recommended by a few people on Facebook to use you guys and happy we did. Thank you for your service today and you were very thorough. Will def recommend going forward.

via Facebook
Jay Villatico
Jay Villatico

Quail services has kept J.Anthony’s Italian Grill up and running outstandingly for the last couple of years. My only regret is not hiring them sooner. From my keg coolers breaking, to replacing an air conditioning unit immediately, I can …

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via Facebook
Kirsten Richards
Kirsten Richards

Great customer service! They were prompt and professional and fixed our furnace quickly. Would highly recommend!

via Facebook
Cindybeth Scerra Palmgren
Cindybeth Scerra Palmgren

Started with great customer service. Leaky pipe and they would have come out right away, but I opted for next am. Logan arrived promptly! Neat as a pin, booties,diagnosed the problem promptly and fixed it! Very personable! Small town …

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via Facebook
Richard Morse
Richard Morse

Great service and great receptionist1 Was here on time and was very professional. I would recommend !

via Google
Dot Okeefe
Dot Okeefe

Great company. Rafael is a great asset to your company. Jim quaiel is a great businessman and company is reliable.

via Facebook
Nikki Billett
Nikki Billett

I searched many companies before using quaiel.theyre prices can not be beat. The crew is super friendly, trusted them in my home, we're great with my toddlers who were constantly saying hi through the vents�, I highly recommend them, clean…

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via Facebook
Jim Bellerose
Jim Bellerose

We purchased a Mitsubishi Split from Quaiel Services and love it. They did a great job installing the unit. They worked quickly, efficiently, and cleaned up afterwards...all you can ask. I highly recommend them and in fact we will be adding…

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via Facebook
Jacob Green
Jacob Green

very professional and on time quality service i have worked in the construction business and working along side them is a pleasure

via Facebook
Mark Rubin
Mark Rubin

Quaiel services is a professional company and I highly recommend them.

via Facebook
Nira Malka-Karlon
Nira Malka-Karlon

Thank you Quaiel Services!!! We lost heat on the coldest week December has seen in years... we called another company who told us they’d get back to us with a quote in a few days.... we were living with space heaters worried about the …

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via Facebook
Shawn Gough
Shawn Gough

Affordable, professional, punctual, honest and hardworking crew. Owner is easy to deal with and prides himself on making sure his customers are happy. Do not plan on using anyone else for future installs or service.

Would highly recommend…

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via Facebook
Colleen Harty
Colleen Harty

They are great!!! Always prompt and always get the problem fixed! We will never use anyone else!

via Facebook
Marie Cserny
Marie Cserny

The BEST, BEST, BEST are the words to describe Quaiel Mechanical. They replaced my old furnace with a new one just before the cold snap. The crew stayed until the job was completely finished and running to perfection! They were clean, quiet…

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Response from business owner

Thank you Marie. It was a pleasure for us to work in your home

via Facebook
Jonathan Warren
Jonathan Warren

Great guy, great service. Thank you I will be sure to pass your name along to everyone.....

via Facebook
Lina Chaves Faldetta
Lina Chaves Faldetta

Great company. Loving our new system.

via Facebook
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4.9 Stars | 90+ Google Reviews

It was a pleasure dealing with all the people a Quail Services. The job was done on time and professionally. Quail did all the leg work for the rebates on the mini split we had installed which is great. I will definitely call them again with any more needs.
Lois P.
Quail Services provided excellent and professional service at my home. Logan and James M. were prompt, efficient and personable. They were able to complete the plumbing job, and also they completed two other items that were not scheduled. They showed expertise in the field, and the professional service was excellent. I would highly recommend this service.
Andrew H.
I lost hot water and heat at 10pm. Within 15 minutes of calling the emergency line and was talking to tech. The honesty. Reasonable rates. And hard work for this company is outstanding. I can not speak more highly.
Keith M.
Quail Services got it right, WOW. No question about it, they have the service piece down cold. Had an issue with my HVAC system. The owner called me directly and within the hour sent his ace out to remedy my issue. I have worked with his technician Bill for the last four years since moving to Webster. Once again, he came and conquered. He wasn’t rushing the job or rushing my questions. He took his time to ensure I was comfortable with the end product. Thank you again for the great service. Keep up the good work. Other industries could learn something from your business plan.
Chuck