Reviews

From 337 reviews
Patrick Christopherson
Patrick Christopherson

Great service, personable tech who was very knowledgeable and answered any questions we had. He was up front about everything. Have already recommended them to people.

via Google
Alyssa angers
Alyssa angers

Very happy with plumbing services, pricing and customer service. Would happily use Quail again!

via Google
Peter Brown
Peter Brown

Professional, willing to answer questions and make suggestions. Would use Quail’s for any need.

via Google
Bill Baldino
Bill Baldino

We had two installers, Kevin and Jason, who were really good guys. They were polite, efficient, very knowledgeable and explained and answered all our questions. It was a pleasure to have them working in our home. We were impressed at the …

read more
via Google
Ann Hassett
Ann Hassett

Great job. Very professional. Definitely recommend.

via Google
Amy Nadeau
Amy Nadeau

Very professional and knowledgeable tech. Reasonably priced and only company to come out and service burner after many calls to other companies. Thank you James!

via Google
John McGrath
John McGrath

R & R inderect hot water heater they were on time and did a very clean professional install

via Google
Charlie Brooks
Charlie Brooks

My father who lives next door to me needed an updated Heat/ Air Conditioning unit for his house. The Quail workers arrived right on time and did a excellent job. They were so professionnel and nice. I was so pleased how they sat with my …

read more
via Google
Jane Herrion
Jane Herrion

Quail provided excellent and prompt service for the installation of our new mini-split system. Chris answered all questions regarding the consult on what, where, and how we could install the system; Kevin and his install team were excellent…

read more
via Google
leo leblanc
leo leblanc

Tech was excellent. Very professional and knew is job. He diagnosed the trouble fast and was very thorough and checked for any gas leak after he was done. We were impressed.

via Google
Mr P
Mr P

quail Services always does an excellent job when coming to my home. The communicate leading up to the appointment, they are thorough and communicate while they are here. Billing and invoice paperwork is always straightforward. The quality …

read more
via Google
Frank Moffett
Frank Moffett

On time and informative

via Google
Priscilla Roach
Priscilla Roach

Excellent customer service! Really go out of there way for customers. Angel, is a highly educated technician that goes a step above to educate us as the homeowners in the systems we have and how to keep them up so we get longevity out of …

read more
via Google
Anji Spencer
Anji Spencer

Technician was 100% polite and professional.

via Google
Chris Cote
Chris Cote

We were very impressed. The ladies in the office were extremely kind and helpful. John came out the day I called and gave us a quote that night for a plumbing job. He gave us his word that he would start on Saturday and be done by the …

read more
via Google
Jm Grady
Jm Grady

Quail Services has exceeded my expectations. They are a highly professional team, that stays on task until the project is completed. Work is always done in a timely fashion and with consideration for the customer's needs. This is my second…

read more
via Google
Tom Davis
Tom Davis

Annual service cleaning

via Google
Gloria Celularo
Gloria Celularo

QUAIL services/Angel did an outstanding job helping us with a problem with one of our mini split-hyper heat units. He was extremely thorough and clear about everything he was doing. 😃 He arrived early for our appointment-and called to …

read more
via Google
Don OFD
Don OFD

Quail installed my furnace, air conditioner, and water heater 4 years ago. I have them tune up the furnace and water heater in the fall and the A.C. in the spring. I am extremely happy with their service and would highly recommend them to …

read more
via Google
Anna Ouellette
Anna Ouellette

I recently needed my furnace cleaned immediately. I called a couple of places to see how soon they could service our boiler. One company told me that they could book me for November another not until March 2021. I had people with no heat …

read more
via Google
Peter Gentile
Peter Gentile

Chase was on time, professional, very competent, friendly, communicative and efficient. This is the third time we have used Quail services for heating system and hot water heater maintenance and repair and they just keep getting better. …

read more
via Google
Anjulie Peffer Greenman
Anjulie Peffer Greenman

Great company, Great Service, Highly Recommended.

via Facebook
Robert Evans
Robert Evans

Prompt service from well trained rep who wears booties in your house

via Facebook
Kerry Lottridge
Kerry Lottridge

They came earlier than they than expected and did a professional job. Very happy with the work.

via Facebook
peterson Chaguas
peterson Chaguas

Quail services provide prompt and excellent services.Theyhave excellent knowledge of what they do, present themselves to the customer professionally and patiently listen to customer needs .They are courteous when offering the customer …

read more
via Google
Mary Richard
Mary Richard

Highly recommend Quail Services. They call before arriving, their employees are informative and helpful. Great service every time!

via Facebook
Doug Miller
Doug Miller

Very professional. Everyone I interacted with was very helpful and super nice. Identified the issue quickly and got me back up and running.

via Google
Annette Marie
Annette Marie

Every question I had was answered before the installation. During the install, the guys were respectful and Covid safe. Thank you for all the information in getting the mass save loan and I’d be happy to refer you to our neighbors.

via Facebook
Mark Harding
Mark Harding

Great company. They confirm appts and also contact you the day of prior to arrival. They do great work and take the time to explain what was completed. Highly recommended!!

via Facebook
Ellen Sargent
Ellen Sargent

Everyone excellent to work with, will continue to use.

via Google
Timothy Riley
Timothy Riley

They provided a hearing and hot water aikution that is compact and saved our electric bill by going down about $900. Because we had electric forced air heating.

via Google
Marylee Schwarzer
Marylee Schwarzer

Highly recommend Quail, will give them all my future business.

via Google
James Wetzel
James Wetzel

Angel and Nate did great on a tricky system, highly recommend the company and the work of the folks there. Thank you!

via Google
Anthony Jennings
Anthony Jennings

Awesome service! Very courteous staff and appreciated the text vs voicemail tag in getting the schedule and notifications. Highly recommend!

via Google
ARTZ LLC Alborz
ARTZ LLC Alborz

Angel was excellent! Very knowledgeable and professional. Wore a mask and walked me through what he was doing so i could understand the complex steps involved. Definitely a great company! Called them on a Sunday and was shocked that someone…

read more
via Google
Timothy Harrison
Timothy Harrison

Technician arrived on time, performed the repair and cleaned up after himself. Tried for three months to get a call back and schedule the repair with my existing company. Stopped at Quail Services and they came out within three days

Response from business owner

Thanks Tim, it was a pleasure meeting you! We are so happy that we were able to help you out in a timely fashion and we welcome you to the Quail family! We look forward to future business!

via Google
Tina Mitchell
Tina Mitchell

Angel arrived on time and was very thorough. As a new home owner it was reassuring to hear trustworthy feedback from a professional. Angel also shared the other service lines that Quail offers outside of HVAC which was good to know.

read more
via Facebook
Bill Porter
Bill Porter

Professional team, that knows what they are doing, and do a great job. I have had a great experience with them during 3 different service calls to my house.

Thank you

Response from business owner

Thanks so much Bill! We appreciate you as a customer and look forward to future business with you! Have a great day!

via Facebook
Skye k
Skye k

Quail services is the ultimate professional business! Extremely knowledgeable, timely and efficient. I would highly recommend using them!!!

Response from business owner

Thanks Skye for the kind words, we really appreciate them!

via Google
Ron Anderson
Ron Anderson

There service is great and fast

Response from business owner

Thanks Ron! We appreciate you taking the time to write a review, especially on a Sunday! We look forward to working with you again in the near future!

via Facebook
Deirdre D'Arcy Shea
Deirdre D'Arcy Shea

Quail Services is a highly professional HVAC company. I am impressed by the level of service provided by the office staff and the technicians. L recently had Nate and Chase at my house fixing my central air system. Both of these gentlemen …

read more
Response from business owner

Thank you so much! I will definitely let Nate and Chase know that they did such a a great job! They are definitely an asset to our company! We look forward to future business with you!

via Facebook
Daniel Green
Daniel Green

The office staff is very professional answering all questions as needed. Quail services has been top-notch since they installed our AC heating unit in 2015. The courtesy we were shown by the tech yesterday at our home was very professional …

read more
Response from business owner

Thank you so much Daniel & Patricia! We appreciate the kind words and recommendation! With great customers like you, it makes business easy! We look forward to working with you again!

via Facebook
Dolores Stark
Dolores Stark

Nate was excellent , explained the problem giving us our way to get the AC working

via Google
paul allain
paul allain

Quail Services come to my home for a 9am appt.

The plumber was right on time.

I showed him the scope of work and he proceeded to give me a quote. I

Asked when you start?

He said today.

He did the job and was done by 1pm.

Very …

read more
via Google
Car Whit
Car Whit

Exceptional service. I am looking forward to staying cool this summer. My service rep was very professional and friendly. Quail is my go to company for a.c. and heat!

via Google
Michael Nelson Morales
Michael Nelson Morales

Great experience had a boiler replaced, even had a leaky pipe fixed through these guys and might add they have one of the friendliest customer service reps ever.

Response from business owner

Thanks so much Michael! I will let the office know that they are doing a good job. We appreciate you taking the time to write us such a nice review! Thank you!

via Facebook
David Hogan
David Hogan

very good service. In a timely manner. we got two separate projects done by them and were extremely satisfied with the results.

Thank you.

via Facebook
Tammy Ducharme
Tammy Ducharme

👏 A big shout out to QUAIL SERVICES! 👏

We lost heat sometime during the night, and called them around 8am. A technician was here just before 11am, and heat was restored shortly after!

By 2pm, I received a call from the office to be sure…

read more
via Facebook
Lauren Christiansen
Lauren Christiansen

From start to finish, everyone at Quail Services has been amazing to work with. Samatha answered my call and got me set up with a technician immediately, plus she was so friendly and understanding of what I needed (as a fairly new homeowner…

read more
Response from business owner

Thank you so much for your kind words Lauren Christiansen!! It was such a pleasure speaking with you. We are always happy to help to keep you and your family safe & comfortable! Anything you need, we're here to assist 24/7 🙂

via Facebook
Donna S
Donna S

I have always been very satisfied with Quail Services. I would absolutely recommend Quail Services, they are a Five Star Service. Quail Service is extremely professional & Dependable.

Sarah Crowley
Sarah Crowley

Jimmy and his staff are top notch. They installed a new propane heating system and central air in our new addition and converted our old oil heating system to propane and also added central air in our existing house.

Jimmy also always …

read more
Response from business owner

Thank you Sarah for such a great review! We are always here to help 24/7 even for those silly questions! We value our business on giving our customers a piece of mind especially when it comes to their home heating system! We look forward to working with you in the future, welcome to the Quail family!!

via Facebook
Cecilia Maria Fuentes
Cecilia Maria Fuentes

I am very pleased to announce that Quail Services had the highest score, a perfect 10. Jim and his technicians furnished and installed our Mitsubishi Heating and Cooling system and our Hybrid hot water tank. The work performed was of …

read more
Response from business owner

Thank you so much Cecilia!! It was a pleasure working with you and we look forward to working with you in the future!! We greatly appreciate you as a customer and value your feedback!

via Facebook
Pam Decker Schiappa
Pam Decker Schiappa

Jim and his team were extremely professional,efficient and friendly. They did an amazing job installing our new air conditioning wall units. I highly recommend them for all your heating and cooling services!

via Facebook
Julie Marie
Julie Marie

We used Quail Services to replace our old central ac. They provided us with a more efficient unit and we couldn't be happier. The prices were reasonable. The staff was friendly and professional. Thanks to Jim and your team – I can hardly …

read more
via Facebook
Ryan Richard-Scro
Ryan Richard-Scro

Since we hired Quail to install our new boiler and tankless hot water heater, we've been extremely pleased with their service from the friendly individuals who answer the phone and help with scheduling service, to Jim who has provided and …

read more
via Facebook
Shana Kosiorek
Shana Kosiorek

Quail Services installed a new oil boiler for us. I was happy with the price, satisfied with the work and impressed by the friendliness, professionalism, and knowledge of all the staff we interacted with during the process. But what …

read more
via Facebook
Jessica Waters
Jessica Waters

I hired Quail Services to install a Mini -Split in my home. I could not be more satisfied! Jim the owner was great to work with, he was always quick to answer the questions I had before install but also went through every detail of the job …

read more
via Facebook
Kendra Cox
Kendra Cox

When your home is experiencing a heating issue it can be pretty daunting, especially if you are a first time home owner! Fortunately, the folks at Quail Services are around. They are friendly, polite, knowledgeable professionals and take …

read more
via Facebook
Melissa White
Melissa White

Highly recommend Quail Services! After searching the internet and making call after call and stressing over who to hire, I saw the Quail trucks around town and said lets call them. The office gal was so sweet, so that caught my trust …

read more
via Facebook
Denise Connors
Denise Connors

I called for a furnace maintenance check & was greeted by a sweet young lady, Jackie, asking how she could make my day happy! An hour later Rafael came, did my inspection & I’m so happy I called them. Not only was my day made happy, but I …

read more
Response from business owner

Denise, thank you very much for taking the time to leave us such a kind review. We appreciate hearing back about our customer's experiences with our team.

via Facebook
Salim Khoury III
Salim Khoury III

After researching and seeing so many great reviews- we decided to go with Quaiel to assess a problem with our system. They came the very next day! They were timely, friendly, polite and incredibly professional. They were very …

read more
via Facebook
Melanie Paradise
Melanie Paradise

Quail Services has provided our family with quick, friendly, and professional service. They are in the process of turning our heating and cooling system from one zone into three zones. I would highly recommend Quail Services for anyone with…

read more
via Facebook
Yasser Aldarawcheh
Yasser Aldarawcheh

One of the best companies I ever try

via Facebook
AnnMarie Reyes Harvie
AnnMarie Reyes Harvie

I recently moved into a house with no air conditioning. I have significant environmental allergies that prevent me from opening windows for long periods of time and a dog with a heavy coat, so central ac was a necessity for me. Jim and his …

read more
via Facebook
Nancy Perry Mias
Nancy Perry Mias

Very efficient, came right on time, did exactly what he said he was going to do. Very polite

via Facebook
David Anthony Botelho
David Anthony Botelho

Responded quickly for A.C. repair, fixed the cooling system.

via Facebook
April Foskett
April Foskett

Was recommended by a few people on Facebook to use you guys and happy we did. Thank you for your service today and you were very thorough. Will def recommend going forward.

via Facebook
Jay Villatico
Jay Villatico

Quail services has kept J.Anthony’s Italian Grill up and running outstandingly for the last couple of years. My only regret is not hiring them sooner. From my keg coolers breaking, to replacing an air conditioning unit immediately, I can …

read more
via Facebook
Kirsten Richards
Kirsten Richards

Great customer service! They were prompt and professional and fixed our furnace quickly. Would highly recommend!

via Facebook
Kirsten Richards
Kirsten Richards

Great customer service! They were prompt and professional and fixed our furnace quickly. Would highly recommend!

via Facebook
Cindybeth Scerra Palmgren
Cindybeth Scerra Palmgren

Started with great customer service. Leaky pipe and they would have come out right away, but I opted for next am. Logan arrived promptly! Neat as a pin, booties,diagnosed the problem promptly and fixed it! Very personable! Small town …

read more
via Facebook
Dot Okeefe
Dot Okeefe

Great company. Rafael is a great asset to your company. Jim quaiel is a great businessman and company is reliable.

via Facebook
Jim Bellerose
Jim Bellerose

We purchased a Mitsubishi Split from Quaiel Services and love it. They did a great job installing the unit. They worked quickly, efficiently, and cleaned up afterwards...all you can ask. I highly recommend them and in fact we will be adding…

read more
via Facebook
Nikki Billett
Nikki Billett

I searched many companies before using quaiel.theyre prices can not be beat. The crew is super friendly, trusted them in my home, we're great with my toddlers who were constantly saying hi through the vents�, I highly recommend them, clean…

read more
via Facebook
Jacob Green
Jacob Green

very professional and on time quality service i have worked in the construction business and working along side them is a pleasure

via Facebook
Mark Rubin
Mark Rubin

Quaiel services is a professional company and I highly recommend them.

via Facebook
Nira Malka-Karlon
Nira Malka-Karlon

Thank you Quaiel Services!!! We lost heat on the coldest week December has seen in years... we called another company who told us they’d get back to us with a quote in a few days.... we were living with space heaters worried about the …

read more
via Facebook
Shawn Gough
Shawn Gough

Affordable, professional, punctual, honest and hardworking crew. Owner is easy to deal with and prides himself on making sure his customers are happy. Do not plan on using anyone else for future installs or service.

Would highly recommend…

read more
via Facebook
Shawn Gough
Shawn Gough

Affordable, professional, punctual, honest and hardworking crew. Owner is easy to deal with and prides himself on making sure his customers are happy. Do not plan on using anyone else for future installs or service.

Would highly recommend…

read more
via Facebook
Clock Icon
We're Available

24/7 Emergency Services

(508) 847-4669
Quail Icon

Why Choose Quail Services?

Service Icon
Delivering WOW Through Service
Consultation Icon
Free In-Home Consultations
Icon Right
Get the Job Done Right
Quail Van

Ready for our help?

Schedule Online Now
5 Stars Image

4.9 Stars | 90+ Google Reviews

It was a pleasure dealing with all the people a Quail Services. The job was done on time and professionally. Quail did all the leg work for the rebates on the mini split we had installed which is great. I will definitely call them again with any more needs.
Lois P.
Quail Services provided excellent and professional service at my home. Logan and James M. were prompt, efficient and personable. They were able to complete the plumbing job, and also they completed two other items that were not scheduled. They showed expertise in the field, and the professional service was excellent. I would highly recommend this service.
Andrew H.
I lost hot water and heat at 10pm. Within 15 minutes of calling the emergency line and was talking to tech. The honesty. Reasonable rates. And hard work for this company is outstanding. I can not speak more highly.
Keith M.
Quail Services got it right, WOW. No question about it, they have the service piece down cold. Had an issue with my HVAC system. The owner called me directly and within the hour sent his ace out to remedy my issue. I have worked with his technician Bill for the last four years since moving to Webster. Once again, he came and conquered. He wasn’t rushing the job or rushing my questions. He took his time to ensure I was comfortable with the end product. Thank you again for the great service. Keep up the good work. Other industries could learn something from your business plan.
Chuck