Reviews

From 81 reviews
Ernest Rivard

Company give attention to detail. Very clean and thorough. Staff is very pleasant.

Response from business owner

Thank you so much Ernest! What a great compliment, we really appreciate that and we take pride in paying attention to detail on every job! We look forward to our ongoing service relationship!

via Google
Sarah Crowley

Jimmy and his staff are top notch. They installed a new propane heating system and central air in our new addition and converted our old oil heating system to propane and also added central air in our existing house.

Jimmy also always …

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Response from business owner

Thank you Sarah for such a great review! We are always here to help 24/7 even for those silly questions! We value our business on giving our customers a piece of mind especially when it comes to their home heating system! We look forward to working with you in the future, welcome to the Quail family!!

via Facebook
Nicole Cooper

We had 5 mini-splits installed in our home this summer (during a heat wave) and the whole experience exceeded expectations. From the initial walk through and quote we could tell that James and his team were professionals who were very …

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Response from business owner

Wow, thank you for your awesome review, Nicole! We really appreciate you taking the time to leave such an awesome recommendation and we will be sure to share your positive feedback with James and the team.

via Google
Cecilia Maria Fuentes

I am very pleased to announce that Quail Services had the highest score, a perfect 10. Jim and his technicians furnished and installed our Mitsubishi Heating and Cooling system and our Hybrid hot water tank. The work performed was of …

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Response from business owner

Thank you so much Cecilia!! It was a pleasure working with you and we look forward to working with you in the future!! We greatly appreciate you as a customer and value your feedback!

via Facebook
Mary Wernsdorfer

Had issues with boiler and needed service before the weekend. Samantha worked diligently to get me worked into the schedule for following day. Service was quick and thorough. Highly recommend.

Response from business owner

That's so great to hear! And thank you for your recommendation, we greatly value you as a customer and appreciate your business!

via Google
Doug Walker

Quail services has upgraded and converted my heating system from oil to natural gas. From the initial phone call to the final installation, the process has exceeded my expectations. The office staff is pleasant, and the technicians were …

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Response from business owner

Thank you so much Doug for the review, it was a pleasure doing business with you! We are truly grateful for a great recommendation and we look forward to working with you in 2020!

via Google
Kim Frances

After two days, going on three, of no heat, Quail Services was the third and final company that finally fixed my boiler and got my heat back up and running. They were quick to respond, came out the same day, were able to assess the actual …

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Response from business owner

You are very welcome Kim! We are so glad we were able to help you during such an overwhelming time! Nobody needs to be without heat during these finicky New England cold snaps! We look forward to working with you in the future!

via Google
Robert Kelley

James was very personable and professional. He appeared to be very efficient in his work. I was very pleased with my interaction with James.

Response from business owner

Thank you Robert for the great feedback and we will let James know how great of a job that he did for you!

via Google
Simon Yuen

Knowledgeable and friendly staff took time to explain job before completing .

via Google
al contois

Just had Logan from Quail Services handle a clogged washing machine drain. Very professional and provided information and quote for replacing old pipes to pvc. Will definitely use Quail Services again.

via Google
Susan Jasnos

Nate arrived on time and was very professional, courteous and explained each step

We have used Quail since the previous company’s techs couldn’t diagnose nor fix an issue we had. Quail fixed it immediately

Great company with awesome …

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via Google
Patricia Border

It was a pleasure to work with Quail Services. They have the nicest group of people to work with! They really know what they are doing & can solve any issues encountered. Always punctual & clean up at end of day every day.

It was a great …

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via Google
Jenny and Richard Findlay

Quaiel Services always comes through. Very professional service, and accommodating in terms of scheduling appointments. Their team is so knowledgeable and takes the time to thoroughly explain all their service procedures. Very happy with …

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via Google
Justin Yong

Always on time, polite, neat and respectful.

via Google
Eric Day

James M arrived on time , called ahead to confirm arrival. He performed furnace, water heater and wall heater / AC unit annual maintenance. He explained what he was going to do and was quick to work on all 3 units. He was very helpful in…

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via Google
Linda DeRosia

I can't say enough good things about this company.

It starts with the very pleasant and nice women in the office to deal with who helped get me scheduled in quickly. They made my life easy from getting a hold of their plumber, to …

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via Google
Mike LeBlanc

I’ve worked in the insurance industry for 20 + years and understand what qualities it takes to provide exceptional service. Quaiel mechanical delivers on its promises. Called the day before a blizzard and within a few days they had …

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via Google
Mary Hummel

Being new to the area and having a new house with systems that were unfamiliar to us was overwhelming. Luckily, we discovered Quail and their amazing technicians helped get on a good maintenance schedule as well as sort out some existing …

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via Google
terrance chaplin

The service man called before coming. He arrived in time. He quickly diagnosed the problem (s) with my furnace and gave me 2 options fix it or replace the whole unit which was 7000 plus dollars. He found the problem and replaced two parts …

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via Google
Jayne Gaboriault

I was referred to Quail Services by a friend when I expressed interest in having mini splits installed in my house. Jim came out and went over everything with my husband and me. He was incredibly knowledgeable and personable. He was able …

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via Google
bert & diana barton

Just sent you a review.

via Google
Erin Hernandez

Quail made the entire process (from the estimate to the final installation) so easy! They recently installed a new boiler and hot water heater in our home, and the guys were extremely kind and professional, answering all of our questions …

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Response from business owner

Hi Erin! We are thrilled to hear about your positive experience! We take pride in delivering service that goes beyond ‘standard.’ We truly appreciate your feedback and look forward to serving you again.

via Google
Susan Agneta

Quick response to broken Central AC. Friendly and professional staff.

Great customer service and great work. Highly recommend Logan

Response from business owner

We appreciate the 5 star review, Susan! Happy we could help!

via Google
Debbe Makowski

So professional and just a really great crew! I received three quotes for my Mitsubishi ductless air condt and Jim was the most reasonable. He is great to work with from beginning to end. Highly recommend Quail and when it is time for my …

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Response from business owner

Thank you for the recommendation, Debbe! We really appreciate it.

via Google
Christine Kobza

We very truly enjoyed our experience working with Quail. The entire team was incredibly professional, timely and communicative. They were also timely to connect with any questions we had prior to, during and following the work we …

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Response from business owner

Thank you so much for sincere review Christine. It has been a pleasure working with you

via Google
Susanna Merrill

Logan did a great job sorting out our problems with our kitchen sink, which didn't drain properly. When the first solution didn't work as well as we wanted, he came back and did a more extensive rebuild.

Response from business owner

Hey there, Susanna! Thank you so much for sharing your thoughts here! We're glad to hear that

Logan was able to help you with your kitchen sink and drain! Please don't hesitate to reach out to us should you need help in the future!

via Google
Krista Gretschel

Logan was great! Extremely informative, knowledgeable, up front about everything, and dependable! It was the 2nd time we've used Quail Services, and both times we just so happened to have him! We will now request him upon needing future …

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Response from business owner

Thank you so much for leaving such a kind review, Krista! We're pleased to hear that you had an awesome experience with Logan. Don't hesitate to reach out to us should you need any help in the future!

via Google
Scott Brayton

James( the owner) came to my house on July 9th. Went over everything in detail and answered all of my questions and concerns. Bill and Dallas started the install of our new mini splits yesterday and finished today before 1:30. Both were …

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Response from business owner

Scott, thanks for leaving such a great review! We're elated to hear that you've had a great experience with every part of our team! Here's to enjoying your new mini splits!

via Google
Stephanie Latuga

The crew was very professional, proficient, clean and courteous. I would recommend them over and over again. We had them install mini splits in our home and were very helpful through the entire process. Jim Quail was with us from the …

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Response from business owner

Thank you for leaving such a great review, Stephanie! Jim and the team here at Quail Services are proud to have provided you a great experience getting your mini splits setup!

via Google
Jeffrey Gordon

Thought techs were friendly and informative! Got my ac going again!

Explained actions to me; and, gave me information about any future services with them!

Response from business owner

Hey there, Jeffrey! Thank you so much for the 5 stars! We're glad we could help you out in getting your A/C going again.

via Google
Pam Decker Schiappa

Jim and his team were extremely professional,efficient and friendly. They did an amazing job installing our new air conditioning wall units. I highly recommend them for all your heating and cooling services!

via Facebook
Mike Martin

First class all the way with Quail Services. They were on their game 100%, super knowledgeable, and explained everything so you can understand. Couldn’t be happier with the install of our new mini split system. Highly recommended .

via Google
J Roa

Quail Services in Dudley Mass is simply the best! I work nights and I need a cool room to sleep in during the day. My central air broke down, and my upstairs bedroom became quite hot making it very difficult for me to get any sleep, and it …

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via Google
Jorina Sulce

I needed some repairs under the kitchen sink and Logan from Quail Services did a fantastic job. He was prompt, extremely professional and knowledgeable. I signed up for their yearly membership. Highly recommend and look forward to …

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via Google
Lynda Deprez

They were excellent ! Called prior to coming, we’re on time, friendly & professional!

via Google
rmrausch2

Excellent service. Very professional. Offered same day service at an affordable cost.

via Google
Julie Marie

We used Quail Services to replace our old central ac. They provided us with a more efficient unit and we couldn't be happier. The prices were reasonable. The staff was friendly and professional. Thanks to Jim and your team – I can hardly …

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via Facebook
Anne Hanzarak-Ford

Quail Services has remarkable employees with great work ethics. A special thank you to Logan who has the great ability to diagnosis quickly and repair professionally. Anne and Mark F. of Worcester

via Google
Li Xingkang

I'm very happy with the furnace.

via Google
Jody Whitney

Great big thanks to Bill Fongeallaz on the great service and installation process of a water heater. He did an excellent job in an awful wet and damp basement. He was polite and courteous took the time to go over my new tank and …

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via Google
ruth lacouture

Logan was very professional. He came on time and left everything neat and tidy.

via Google
Heather Mortell

So far I have only had great experiences with Quail. The first was when we started to have unexpected water leaking from our AC unit this past fall. They fit us into the schedule quickly, and the individual who came out to service our …

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via Google
David Williams

Great work today from Bill and Logan. Very neat work.

via Google
Erin Rio

I was referred to Quail Services, Inc. by a coworker by of mine. I posted an inquiry on Facebook about central air installation and received a lot of feedback from friends. I contacted a handful of companies, one being Quail Services. I did…

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via Facebook
Jeffrey Grupposo

We had Logan out to inspect our home plumbing. He did a great job asking questions, providing us with options, and fixed everything we needed on the spot. This was our second experience with Quail and it's been perfect both times

via Google
Mary Dube

James and Kevin were true professionals and the office staff is pleasant and helpful. Highly recommend!!

via Google
carol ann guenther

Always pleased with Quail Services. Quail Services always very prompt and fixes problem and very professional. Have used their services many times and always satisfied with the work done. I have referred them and will continue to refer …

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via Google
Chris Poole

Recently had a mini split installed in our home; Very courteous and professional staff, installation beautiful, neat as a pin! We're looking forward to a MUCH MORE comfortable summer! Chris P

via Google
pamela capp

We just had Logan come ! He was so awesome! So nice explained everything so we understood everything! Wr were as seniors finally so relieved! I can't say enough about this company and Logan! A complete ten not 5 stars 10!!!! Thank you …

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via Google
Ryan Richard-Scro

Since we hired Quail to install our new boiler and tankless hot water heater, we've been extremely pleased with their service from the friendly individuals who answer the phone and help with scheduling service, to Jim who has provided and …

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via Facebook
andrew hughes

Quail Services provided excellent and professional service at my home. Logan and James M. were prompt, efficient and personable. They were able to complete the plumbing job, and also they completed two other items that were not scheduled…

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via Google
Keith Morris

I lost hot water and heat at 10pm. Within 15 minutes of calling the emergency line and was talking to tech. The honesty. Reasonable rates. And hard work for this company is outstanding. I can not speak more highly.

via Google
Shana Kosiorek

Quail Services installed a new oil boiler for us. I was happy with the price, satisfied with the work and impressed by the friendliness, professionalism, and knowledge of all the staff we interacted with during the process. But what …

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via Facebook
edith bah

Bill is an excellent HVAC specialism. He was very professional and walked me through every step of the way. I was lucky to had his service.

via Google
Jessica Waters

I hired Quail Services to install a Mini -Split in my home. I could not be more satisfied! Jim the owner was great to work with, he was always quick to answer the questions I had before install but also went through every detail of the job …

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via Facebook
Kendra Cox

When your home is experiencing a heating issue it can be pretty daunting, especially if you are a first time home owner! Fortunately, the folks at Quail Services are around. They are friendly, polite, knowledgeable professionals and take …

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via Facebook
Melissa White

Highly recommend Quail Services! After searching the internet and making call after call and stressing over who to hire, I saw the Quail trucks around town and said lets call them. The office gal was so sweet, so that caught my trust …

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via Facebook
Denise Connors

I called for a furnace maintenance check & was greeted by a sweet young lady, Jackie, asking how she could make my day happy! An hour later Rafael came, did my inspection & I’m so happy I called them. Not only was my day made happy, but I …

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Response from business owner

Denise, thank you very much for taking the time to leave us such a kind review. We appreciate hearing back about our customer's experiences with our team.

via Facebook
Salim Khoury III

After researching and seeing so many great reviews- we decided to go with Quaiel to assess a problem with our system. They came the very next day! They were timely, friendly, polite and incredibly professional. They were very …

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via Facebook
Melanie Paradise

Quail Services has provided our family with quick, friendly, and professional service. They are in the process of turning our heating and cooling system from one zone into three zones. I would highly recommend Quail Services for anyone with…

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via Facebook
Yasser Aldarawcheh

One of the best companies I ever try

via Facebook
AnnMarie Reyes Harvie

I recently moved into a house with no air conditioning. I have significant environmental allergies that prevent me from opening windows for long periods of time and a dog with a heavy coat, so central ac was a necessity for me. Jim and his …

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via Facebook
Nancy Perry Mias

Very efficient, came right on time, did exactly what he said he was going to do. Very polite

via Facebook
David Anthony Botelho

Responded quickly for A.C. repair, fixed the cooling system.

via Facebook
April Foskett

Was recommended by a few people on Facebook to use you guys and happy we did. Thank you for your service today and you were very thorough. Will def recommend going forward.

via Facebook
Jay Villatico

Quail services has kept J.Anthony’s Italian Grill up and running outstandingly for the last couple of years. My only regret is not hiring them sooner. From my keg coolers breaking, to replacing an air conditioning unit immediately, I can …

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via Facebook
Kirsten Richards

Great customer service! They were prompt and professional and fixed our furnace quickly. Would highly recommend!

via Facebook
Eric DiBona

Very professional service. Had my central air up and running in one hour. I think its working better now than it ever has. Went from sleeping in deep freeze to just right.

via Facebook
Cindybeth Scerra Palmgren

Started with great customer service. Leaky pipe and they would have come out right away, but I opted for next am. Logan arrived promptly! Neat as a pin, booties,diagnosed the problem promptly and fixed it! Very personable! Small town …

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via Facebook
Dot Okeefe

Great company. Rafael is a great asset to your company. Jim quaiel is a great businessman and company is reliable.

via Facebook
Nikki Billett

I searched many companies before using quaiel.theyre prices can not be beat. The crew is super friendly, trusted them in my home, we're great with my toddlers who were constantly saying hi through the vents�, I highly recommend them, clean…

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via Facebook
Jim Bellerose

We purchased a Mitsubishi Split from Quaiel Services and love it. They did a great job installing the unit. They worked quickly, efficiently, and cleaned up afterwards...all you can ask. I highly recommend them and in fact we will be adding…

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via Facebook
Jacob Green

very professional and on time quality service i have worked in the construction business and working along side them is a pleasure

via Facebook
Mark Rubin

Quaiel services is a professional company and I highly recommend them.

via Facebook
Nira Malka-Karlon

Thank you Quaiel Services!!! We lost heat on the coldest week December has seen in years... we called another company who told us they’d get back to us with a quote in a few days.... we were living with space heaters worried about the …

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via Facebook
Shawn Gough

Affordable, professional, punctual, honest and hardworking crew. Owner is easy to deal with and prides himself on making sure his customers are happy. Do not plan on using anyone else for future installs or service.

Would highly recommend…

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via Facebook
Colleen Harty

They are great!!! Always prompt and always get the problem fixed! We will never use anyone else!

via Facebook
Marie Cserny

The BEST, BEST, BEST are the words to describe Quaiel Mechanical. They replaced my old furnace with a new one just before the cold snap. The crew stayed until the job was completely finished and running to perfection! They were clean, quiet…

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Response from business owner

Thank you Marie. It was a pleasure for us to work in your home

via Facebook
Richard Morse

On time, professional, knowledgeable, affordable and quick; what else can I say?

via Facebook
Jonathan Warren

Great guy, great service. Thank you I will be sure to pass your name along to everyone.....

via Facebook
Lina Chaves Faldetta

Great company. Loving our new system.

via Facebook
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4.9 Stars | 90+ Google Reviews

It was a pleasure dealing with all the people a Quail Services. The job was done on time and professionally. Quail did all the leg work for the rebates on the mini split we had installed which is great. I will definitely call them again with any more needs.
Lois P.
Quail Services provided excellent and professional service at my home. Logan and James M. were prompt, efficient and personable. They were able to complete the plumbing job, and also they completed two other items that were not scheduled. They showed expertise in the field, and the professional service was excellent. I would highly recommend this service.
Andrew H.
I lost hot water and heat at 10pm. Within 15 minutes of calling the emergency line and was talking to tech. The honesty. Reasonable rates. And hard work for this company is outstanding. I can not speak more highly.
Keith M.
Quail Services got it right, WOW. No question about it, they have the service piece down cold. Had an issue with my HVAC system. The owner called me directly and within the hour sent his ace out to remedy my issue. I have worked with his technician Bill for the last four years since moving to Webster. Once again, he came and conquered. He wasn’t rushing the job or rushing my questions. He took his time to ensure I was comfortable with the end product. Thank you again for the great service. Keep up the good work. Other industries could learn something from your business plan.
Chuck