Reviews

From 387 reviews
Ayana Murphy
Ayana Murphy

Angel was wonderful ! Very knowledgeable.

Explained everything.

via Google
Anne Hudson
Anne Hudson

I had a great experience with Quail Services. Lynn at the office was very nice and friendly. She quickly called me back and told me a service man would be at my home in an hour. Kyle called me and let me know he would be at my home in 15…

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via Google
Ray Jenkins
Ray Jenkins

Professional, friendly and always explains the process. Great team.

Response from business owner

Appreciate the kind words Ray!

via Google
Mary Wernsdorfer
Mary Wernsdorfer

Yearly Boiler check would recommend Quail. Very professional from calling to schedule appointments to the excellent service in the field. And willing to answer questions as well. Service was quick and thorough. Highly recommend.

Response from business owner

That's so great to hear! And thank you for your recommendation, we greatly value you as a customer and appreciate your business!

via Google
Todd Maguire
Todd Maguire

Fast and knowledgeable service. Diagnosed issue and replaced aquastat in less than 1 hour. Everyone I dealt with was professional and polite.

Response from business owner

Thanks Todd! We were happy to help!

via Google
Jonathan Parrettie
Jonathan Parrettie

Nate the service technician was on time and very professional. We were very satisfied with the service we had done and would definitely recommend them to all our friends and family.

Response from business owner

Thank you so much Jonathan! We appreciate you taking the time out of your busy day to leave us a review!

via Google
daniel bruell
daniel bruell

Very professional from start to finish! Showed up exactly on time. Technician went above and beyond.

Response from business owner

Thanks Daniel! We try our very best to provide customer service that you deserve! We look forward to the next time!

via Google
Belinda Culp
Belinda Culp

The service is excellent! The office is easy to work with and get your appointments scheduled. The gentleman that completed the service Angel was courteous, on time , efficient and knowledgeable. I am a very happy customer and …

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Response from business owner

Thank you Belinda! We appreciate you and the referral! Its easy when you have great customers to work with!

via Google
Dog Shep
Dog Shep

Called Quail on Friday night around 8pm because we came home from visiting family to a house at 34 degrees. Even with it being one of the coldest weekends of the year, they were able to make it over that evening and get our furnace running…

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Response from business owner

Thank you so much, for the kind words! We do our best to make sure you and your family are safe and comfortable, especially in extreme weather, cause we would not want our families in the same boat! We were so happy to help!! Thanks again for the genuine review!

via Google
Eric DeYoung
Eric DeYoung

Our boiler stopped working in the middle of the night and we couldnt get any heating company to call us back until we tried quail..we left a message and they called back within a couple minutes and within the hour we had them at our house …

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Response from business owner

Thanks Eric, we were happy to help! Nothing is worse, when you can't get a company to call you back and we were happy to assist you in the time of need, especially in the middle of the night, options are very limited! We appreciate you taking the time out to leave a review, we really do love the kinds words!

via Google
Amel mel
Amel mel

They were very polite and helped me with my filter too. Super professional and helped me out ASAP. Thank you guys! No bad comments here lol.

Response from business owner

That's exactly what we strive for! Thanks Amel!

via Google
joyce sherr
joyce sherr

They were prompt and thorough and Covid conscious. Very polite and did a great job!

Response from business owner

Thank you Joyce, we appreciate you!

via Google
Chris Smith
Chris Smith

Called Quail Services due to a issue with my furnace. Within 24 hours, I received a call to schedule an appointment. When the techs showed up, they were very professional and courteous. They fixed the issue and completed routine maintenance…

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Response from business owner

Awe, thanks Chris! 5 star customer service is what we strive for! We were so happy to help!

via Google
keith anyon
keith anyon

Billy and his apprentice replaced our furnace and added a water heater. Impressive work.

Response from business owner

Thanks Keith, we appreciate the kind words!

via Google
Bruins0615
Bruins0615

They installed a solution to allow my Nest thermostat to have power as well as the thermostat itself. Although it was definitely more expensive than expected, they were professional and everything works as expected.

Response from business owner

We are so happy to hear that everything is working they way it should be! Thank you!

via Google
Bruce Emond
Bruce Emond

Especially pleased with the technician, Angel, who provided the service both expeditiously and thoroughly. Completely satisfied with the services performed.

Response from business owner

Thanks Bruce, I will be sure to extend the kind words to Angel!

via Google
Jim C.
Jim C.

Angel was on time, thorough and professional. Company seems committed to customer service. I would recommend to others.

Response from business owner

Thank you Jim, we are very committed to providing everyone with 5 star customer service!

via Google
Mark Rayla
Mark Rayla

Our technician arrived on time, he was professional, listened to the problem and was able to resolve it quickly. He took the time to explain what happened and why it happened so we would recognize the issue in the future.

Response from business owner

Thank you Mark! Its always nice, when you finally know how to understand your system and we are always happy to help!

via Google
Kathleen Napoli
Kathleen Napoli

Angel followed all safety protocols explicitly.

Response from business owner

Thank you Kathleen!

via Google
Thomas Costa
Thomas Costa

I used Quail Services for the first time in early December. Their customer service was exceptional and All of their staff were incredibly professional. My daughter has signed a yearly maintenance contract with them and I will recommend my …

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Response from business owner

Thank you Tom! We appreciate all the referrals and we are happy to have you and your daughters as part of OUR Quail family!

via Google
Karen Wheeler
Karen Wheeler

Very Happy with the service we received from Quail. We needed a plumbing repair. From setting up appointment to end of the job everything went great. John did the work at our house. He is very courteous and professional. He knew right …

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Response from business owner

Thank you Karen! We will be sure to extend the kind words to John! We appreciate you!

via Google
Eva Tomkiewicz
Eva Tomkiewicz

Had our furnace replaced. The guys that came to perform the work were so professional and extremely knowledgeable! Would continue using Quaiel for all of our hvAc needs.

via Google
Semperphight *
Semperphight *

Quick response and service. I was heating my home 1 hour after tech arrived. I will use Quail for all future HVAC services.

Response from business owner

Thank you so much!

via Google
Ray Rawlston
Ray Rawlston

Very professional, did work quickly and well.

via Google
pamela capp
pamela capp

We just had Dave come! Very friendly and easy to work with! He came at a time when as seniors we were getting a bit cold! Finally part came in and thanks to Dave we are happy campers 😊 once again! We even rewarded him with freshly baked …

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via Google
Craig Robitaille
Craig Robitaille

Efficient and courteous service. I am planning to keep this company as a long-term contact.

via Google
satchemo24
satchemo24

They responded promptly. Trouble shot my heating issues but unable to resolve due to other conditions at the time.

via Google
Donna Mckinney
Donna Mckinney

Angel was very professional, efficient and on-time. He explained what he had done and what other services are needed in the future. He and his trainee wore masks and shoe coverings at all times. I would highly recommend Quail Services to …

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via Google
Arnold Pulda
Arnold Pulda

Very professional.

via Google
Patrick Christopherson
Patrick Christopherson

Great service, personable tech who was very knowledgeable and answered any questions we had. He was up front about everything. Have already recommended them to people.

via Google
Alyssa angers
Alyssa angers

Very happy with plumbing services, pricing and customer service. Would happily use Quail again!

via Google
Peter Brown
Peter Brown

Professional, willing to answer questions and make suggestions. Would use Quail’s for any need.

via Google
Bill Baldino
Bill Baldino

We had two installers, Kevin and Jason, who were really good guys. They were polite, efficient, very knowledgeable and explained and answered all our questions. It was a pleasure to have them working in our home. We were impressed at the …

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via Google
Ann Hassett
Ann Hassett

Great job. Very professional. Definitely recommend.

via Google
Amy Nadeau
Amy Nadeau

Very professional and knowledgeable tech. Reasonably priced and only company to come out and service burner after many calls to other companies. Thank you James!

via Google
John McGrath
John McGrath

R & R inderect hot water heater they were on time and did a very clean professional install

via Google
Charlie Brooks
Charlie Brooks

My father who lives next door to me needed an updated Heat/ Air Conditioning unit for his house. The Quail workers arrived right on time and did a excellent job. They were so professionnel and nice. I was so pleased how they sat with my …

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via Google
Jane Herrion
Jane Herrion

Quail provided excellent and prompt service for the installation of our new mini-split system. Chris answered all questions regarding the consult on what, where, and how we could install the system; Kevin and his install team were excellent…

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via Google
leo leblanc
leo leblanc

Tech was excellent. Very professional and knew is job. He diagnosed the trouble fast and was very thorough and checked for any gas leak after he was done. We were impressed.

via Google
Mr P
Mr P

quail Services always does an excellent job when coming to my home. The communicate leading up to the appointment, they are thorough and communicate while they are here. Billing and invoice paperwork is always straightforward. The quality …

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via Google
Frank Moffett
Frank Moffett

On time and informative

via Google
Priscilla Roach
Priscilla Roach

Excellent customer service! Really go out of there way for customers. Angel, is a highly educated technician that goes a step above to educate us as the homeowners in the systems we have and how to keep them up so we get longevity out of …

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via Google
Anji Spencer
Anji Spencer

Technician was 100% polite and professional.

via Google
Chris Cote
Chris Cote

We were very impressed. The ladies in the office were extremely kind and helpful. John came out the day I called and gave us a quote that night for a plumbing job. He gave us his word that he would start on Saturday and be done by the …

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via Google
Jm Grady
Jm Grady

Quail Services has exceeded my expectations. They are a highly professional team, that stays on task until the project is completed. Work is always done in a timely fashion and with consideration for the customer's needs. This is my second…

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via Google
Tom Davis
Tom Davis

Annual service cleaning

via Google
Gloria Celularo
Gloria Celularo

QUAIL services/Angel did an outstanding job helping us with a problem with one of our mini split-hyper heat units. He was extremely thorough and clear about everything he was doing. 😃 He arrived early for our appointment-and called to …

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via Google
Don OFD
Don OFD

Quail installed my furnace, air conditioner, and water heater 4 years ago. I have them tune up the furnace and water heater in the fall and the A.C. in the spring. I am extremely happy with their service and would highly recommend them to …

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via Google
Anna Ouellette
Anna Ouellette

I recently needed my furnace cleaned immediately. I called a couple of places to see how soon they could service our boiler. One company told me that they could book me for November another not until March 2021. I had people with no heat …

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via Google
Peter Gentile
Peter Gentile

Chase was on time, professional, very competent, friendly, communicative and efficient. This is the third time we have used Quail services for heating system and hot water heater maintenance and repair and they just keep getting better. …

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via Google
Anjulie Peffer Greenman
Anjulie Peffer Greenman

Great company, Great Service, Highly Recommended.

via Facebook
Robert Evans
Robert Evans

Prompt service from well trained rep who wears booties in your house

via Facebook
Kerry Lottridge
Kerry Lottridge

They came earlier than they than expected and did a professional job. Very happy with the work.

via Facebook
peterson Chaguas
peterson Chaguas

Quail services provide prompt and excellent services.Theyhave excellent knowledge of what they do, present themselves to the customer professionally and patiently listen to customer needs .They are courteous when offering the customer …

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via Google
Mary Richard
Mary Richard

Highly recommend Quail Services. They call before arriving, their employees are informative and helpful. Great service every time!

via Facebook
Doug Miller
Doug Miller

Very professional. Everyone I interacted with was very helpful and super nice. Identified the issue quickly and got me back up and running.

via Google
Annette Marie
Annette Marie

Every question I had was answered before the installation. During the install, the guys were respectful and Covid safe. Thank you for all the information in getting the mass save loan and I’d be happy to refer you to our neighbors.

via Facebook
Mark Harding
Mark Harding

Great company. They confirm appts and also contact you the day of prior to arrival. They do great work and take the time to explain what was completed. Highly recommended!!

via Facebook
Ellen Sargent
Ellen Sargent

Everyone excellent to work with, will continue to use.

via Google
Timothy Riley
Timothy Riley

They provided a hearing and hot water aikution that is compact and saved our electric bill by going down about $900. Because we had electric forced air heating.

via Google
Marylee Schwarzer
Marylee Schwarzer

Highly recommend Quail, will give them all my future business.

via Google
James Wetzel
James Wetzel

Angel and Nate did great on a tricky system, highly recommend the company and the work of the folks there. Thank you!

via Google
Anthony Jennings
Anthony Jennings

Awesome service! Very courteous staff and appreciated the text vs voicemail tag in getting the schedule and notifications. Highly recommend!

via Google
ARTZ LLC Alborz
ARTZ LLC Alborz

Angel was excellent! Very knowledgeable and professional. Wore a mask and walked me through what he was doing so i could understand the complex steps involved. Definitely a great company! Called them on a Sunday and was shocked that someone…

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via Google
Tom Stanton
Tom Stanton

Service from tech was prompt and efficient. He explained all questions and was very friendly. I am going to recommend to my neighbors in my condo development. 5 ⭐️ service!

Response from business owner

Thanks Tom! We greatly appreciate you taking the time to not only write a review but recommend us to your friends and family!

via Google
Timothy Harrison
Timothy Harrison

Technician arrived on time, performed the repair and cleaned up after himself. Tried for three months to get a call back and schedule the repair with my existing company. Stopped at Quail Services and they came out within three days

Response from business owner

Thanks Tim, it was a pleasure meeting you! We are so happy that we were able to help you out in a timely fashion and we welcome you to the Quail family! We look forward to future business!

via Google
Sita Rammohan
Sita Rammohan

All services provided to us by Quail Services, starting from the installation of our HVAC unit three years ago to the present, have been excellent, rendered by personnel who are professional, courteous, and helpful.

Response from business owner

Thank you Sita! We know how busy you are, and taking the time to write a review means so much to us. We look forward to future business with you!

via Google
Becky Faford
Becky Faford

I am very pleased with my recent AC and furnace install performed by Quail services. Everyone that I interacted with was kind and informative. I would highly recommend to others.

via Google
Amit Singh
Amit Singh

Very professional and responsive team...!

Response from business owner

Thank you Amit, its always a pleasure working with you!

via Google
Jessica Cox-Valade
Jessica Cox-Valade

Nate came out to repair a corroded water line in our basement. He was polite, professional, and knowledgeable. Sam, who scheduled our service, was very friendly and helpful. We are very pleased with the service we received, and recommend …

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Response from business owner

Thank you Jessica, I'm glad the team exceeded your expectations. We understand how important customer service is to everyone and that it lacks these days, I'm glad my team made an impression on you and would recommend to your friends and family!

via Google
Andrew Knorr
Andrew Knorr

Excellent Customer Service!! From the initial call through the technician’s service call, a respectful, professional, and responsive service experience. Highly recommend!

Response from business owner

Thank you Andrew! I'm glad our process was a smooth one for you and we look forward to working with you again in the future!

via Google
Norma Jean
Norma Jean

Excellent personalized service. They came out the next day to diagnose our whole house air conditioning unit. The service technicians were extremely professional AND they always remembered our names. . We had to have the compressor …

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Response from business owner

Thank you Norma! And we hope you are feeling better since our visit! We will always put your needs first and do our best to make sure you are comfortable in your home when it comes to cooling or heating! Stay well and see you soon!

via Google
Michelle Shaylor
Michelle Shaylor

On several occasions we used quail services. Anywhere from installing a split duct a/ c to furnace cleaning and or repairs. Every time we were greated by curtious and friendly people weather on the phone or in person. You get a curtisy call…

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Response from business owner

Thank you Michelle for that amazing review! We are so happy that you and your family are nice and cool this summer! Anytime you need us, we will be there for you!

via Google
Mike Desrosiers
Mike Desrosiers

Quail Services installed a new AC and Heating system in my Westborough Ma home. Great service and execution throughout the project. My electricity bill went down over 40% with the new AC units. They also offer a great maintenance program …

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Response from business owner

Thanks Mike! It was a pleasure doing business with you! We appreciate the great feedback and that you took the time out of your busy day to leave us such a wonderful review.

via Google
Timothy Holton
Timothy Holton

We appreciate the opportunity to work with Quail Services, Chase was very professional and answered all our questions. We look forward to working with you guys in the future.

Thanks again,

Tim

Response from business owner

Thank you Timothy! We appreciate you giving us the opportunity to let us do business with you! Always a pleasure!

via Google
Tina Mitchell
Tina Mitchell

Angel arrived on time and was very thorough. As a new home owner it was reassuring to hear trustworthy feedback from a professional. Angel also shared the other service lines that Quail offers outside of HVAC which was good to know.

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via Facebook
Moe Carmody
Moe Carmody

I would highly recommend Quail Services to anyone. They came highly recommended to me. The girl I spoke to in the office was so personable.. Nate came on time and was very professional and very thorough.Thank you for great service!

Response from business owner

Thanks Moe! Our team was happy to help!

via Google
marls farbman
marls farbman

i already did with Samantha

Response from business owner

Thanks Marls!

via Google
Justin Smith
Justin Smith

Used Quail Services for a home AC fix. They were quick, efficient, fair and took COVID precautions. I will call them in the future if I have issues.

Response from business owner

We look foward to working with you again in the future! Thanks Justin!

via Google
bruth F
bruth F

AC went out on a hot night. These folks answered their phone at night, were not an answering service, same people reached out to confirm they fit me in that next morning, the technician was courteous wore a mask and booties, he kept me …

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Response from business owner

Thank you so much! We are happy to provide service at any time of day or night! Glad our team was able to get you back up and cool in a timely manner! We are always here to help!

via Google
Kevin Wyrsch
Kevin Wyrsch

Absolute pleasure doing business with Quail. I called at 10am and spoke with a very helpful, friendly and knowledgeable person about needing some service on my air conditioning system. By 1pm the tech was at my house making the repairs. …

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Response from business owner

We appreciate the kind words! When you have great customers, business is easy! We look forward to the next time!

via Google
Stacey Betts
Stacey Betts

Very fast response to broken AC during a heat emergency. Nathaniel was efficient, answered all my questions and gave great service. I’d recommend!

via Google
J Kelley
J Kelley

From the first phone call I knew that Quail was the right choice for our needs. The tech that came to our home was very polite and professional. I look forward to working with them in the future.

via Google
Kate T
Kate T

I could not have asked for a better experience. On one of the hottest days of the summer, our central air unit started leaking. We called Quail Services on a recommendation from the owner’s Aunt and it was the best recommendation. They …

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Response from business owner

Thank you Kate! Angel is a great service expert and we are lucky to have him! We appreciate the recommendation and I will be sure to let Angel know how great of a job he did! We look forward to future business with you!

via Google
Katie Pearson
Katie Pearson

Nate provided service for our gas furnace. He was professional and friendly throughout wearing a mask even in outdoor interactions. This was our first time using Quail and will definitely be using them in the future.

Response from business owner

Thank you Katie! We look forward to future business with you!

via Google
William Theis
William Theis

Angel showed up and was on time, professional, personable, and did exactly what was needed and more. Would recommend this company to anyone in need of immediate or scheduled service / maintenance.

Response from business owner

Thank you William! We are happy that we were able to come out and provide you service! We look forward to the next time!

via Google
Karen Harlow
Karen Harlow

Angel was fantastic. Very responsive and caring to our needs. Went out of his way to make sure everything was taken care of. Highly recommend this company.

Response from business owner

Angel is a great service expert and we are lucky to have him! Thank you so much for these kind words, I will make sure to let him know! And we appreciate the recommendation!

via Google
John Cameron
John Cameron

They come and do good work every time. Nice people.

Response from business owner

Thank you John, always a pleasure!

via Google
Bill Porter
Bill Porter

Professional team, that knows what they are doing, and do a great job. I have had a great experience with them during 3 different service calls to my house.

Thank you

Response from business owner

Thanks so much Bill! We appreciate you as a customer and look forward to future business with you! Have a great day!

via Facebook
Kathy Barr
Kathy Barr

Very professional and efficient technicians

Response from business owner

Thanks Kathy for taking the time to give us a 5 star recommendation!

via Google
Janet McKeon
Janet McKeon

John was the Technician who came out to service us. Very polite and professional. Called ahead and was prompt. Gave us upfront pricing. It was reasonable. The repairs were completed and exceptional service was done on same day . I would …

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Response from business owner

Thanks Janet for the recommendation and kind words! John is new to our team and we love the feedback that he is doing such a great job! I will extend the message and we look forward to future business with you!

via Google
Heather French
Heather French

Top notch service from begging to end!

Response from business owner

Thanks Heather! We appreciate you taking the time out of your busy schedule to leave us 5 stars.

via Google
Skye k
Skye k

Quail services is the ultimate professional business! Extremely knowledgeable, timely and efficient. I would highly recommend using them!!!

Response from business owner

Thanks Skye for the kind words, we really appreciate them!

via Google
Keith Turbesi
Keith Turbesi

I turned my AC on for the first day of a heat wave last week and one of my two units were not working. I called on a Friday morning at 9AM and they had someone over our house by 2:30. Everything was fixed, up and running by 4PM. Thank …

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Response from business owner

Thanks Keith! We are so happy we were able to get one of our experts out to you and everything was up and running before the weekend! We are always here to help, whenever you need us! We appreciate you taking the time to write a review, greatly appreciated!

via Google
PAM SCHIAPPA
PAM SCHIAPPA

Quail services is the ultimate professional business! Extremely knowledgeable, timely and efficient. I would highly recommend using them!!!

Response from business owner

Thanks Skye for the kind words, we really appreciate them!

via Google
Lusine Zakarian
Lusine Zakarian

I’m very happy with this company. My central AC wasn’t working. They answered my phone call right away. Angel was very professional. He knew the problem explained me and my son the issues

I will recommend 100%

Thank you Angel

Response from business owner

Thank you Lusine! Angel was happy to help! We look forward to future business with you!

via Google
Kevin Dagle
Kevin Dagle

Angel was thorough, friendly and knowledgeable. Pleased with the response time and service.

Response from business owner

Thanks Kevin! We will let Angel know what a great job he did for you! It was a pleasure doing business with you as well!

via Google
John H.
John H.

The tech was very friendly and polite. He explained things well.

Response from business owner

Thank you John for the kind words! I will let him know! We look forward to future business with you!

via Google
Gregory Krane
Gregory Krane

Super friendly, good work, reasonable price. Jacqui, James, and Sam are all wonderful as we have had many questions being first time homebuyers.

Response from business owner

Thanks Gregory! Our team appreciates the kind words. We hope to continue to do future business with you and always exceed your expectations!

via Google
Rick Williams
Rick Williams

I had concerns with my pool heater, called Quail and made an appointment convienant to me. He came out, looked everything over and alliveated all my issues. Price was fair and was so impressed that I am considering a yearly service …

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Response from business owner

That's great to hear! We hope to have earned your future business and we were happy to help! We appreciate you taking the time out of your busy day to leave us such a great review! Thank you!

via Google
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4.9 Stars | 90+ Google Reviews

It was a pleasure dealing with all the people a Quail Services. The job was done on time and professionally. Quail did all the leg work for the rebates on the mini split we had installed which is great. I will definitely call them again with any more needs.
Lois P.
Quail Services provided excellent and professional service at my home. Logan and James M. were prompt, efficient and personable. They were able to complete the plumbing job, and also they completed two other items that were not scheduled. They showed expertise in the field, and the professional service was excellent. I would highly recommend this service.
Andrew H.
I lost hot water and heat at 10pm. Within 15 minutes of calling the emergency line and was talking to tech. The honesty. Reasonable rates. And hard work for this company is outstanding. I can not speak more highly.
Keith M.
Quail Services got it right, WOW. No question about it, they have the service piece down cold. Had an issue with my HVAC system. The owner called me directly and within the hour sent his ace out to remedy my issue. I have worked with his technician Bill for the last four years since moving to Webster. Once again, he came and conquered. He wasn’t rushing the job or rushing my questions. He took his time to ensure I was comfortable with the end product. Thank you again for the great service. Keep up the good work. Other industries could learn something from your business plan.
Chuck