Reviews

From 445 reviews
Wanda Bien
Wanda Bien

The service person got our furnace running again, on such a cold night.

It was great. thank you.

via Google
Susan Campbell
Susan Campbell

Excellent job, courteous, knowledgeable, timely and would highly recommend!

via Google
Marie Gaudette
Marie Gaudette

I have found all of the Quayle personnel with whom I’ve hade contact to be very personable and knowledgeable. They are punctual and friendly. I highly recommend this company for heating and air conditioning needs.

via Facebook
Suzan Lazo
Suzan Lazo

Outstanding service technician and very reasonably priced for maintenance. I have a duel fuel boiler and my technician was able to answer all of my questions was very transparent with the boiler efficiency and how dirty the system was.

The…

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via Facebook
Gloria Givner
Gloria Givner

This is the first time I contacted Quail services and they were very responsive. They also messaged me on Sunday to confirm my Monday morning appointment.

Then on Monday morning, James called to let me know he was on his way and exactly …

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via Google
Ron Faneuff
Ron Faneuff

It was a difficult job and they figured out how to do it and got it done. THEY were professional and friendly. They handled everything easily and knew exactly what to do.

via Facebook
Susan Elwood
Susan Elwood

Quail services are a new vendor to me. I had a long standing relationship with a company that unfortunately went out of business. Before choosing a new company I had to find out just where Angel went. He now works for Quail and I was happy …

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via Facebook
G. Sidath Samaranayake
G. Sidath Samaranayake

Great Company,Excellent work

Friendly Staff

via Google
bryan mcdavitt
bryan mcdavitt

Jim was very professional with his process of quoting and outlining the services that his team would be performing. the two techs that came out were polite and respectful of our space and set up the system very nicely. we are very happy …

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via Google
Denise Connors
Denise Connors

I am so happy I found Quail 3yrs ago. Jackie who answers the phone is always so awesome & every service gent who has come to do maintenance on my furnace & ac unit every year has been on time, knowledgable, friendly, COVID safe & I always …

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via Google
Rob Zicaro
Rob Zicaro

Great service. Very professional.

via Google
Julie Goonan
Julie Goonan

Excellent, thorough, dependable service.

via Google
Ron Rainville
Ron Rainville

This was our first maintenance with quail and did not know what to expect but were delighted immediately.

Angel arrived 15 minutes early (after he called to let us know he was available). He was the utmost professional and explained every …

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via Google
Jeremiah Belanger
Jeremiah Belanger

Angel is a fantastic technician I highly recommend this company

via Google
Eric Osterberg
Eric Osterberg

The service was excellent and I look forward to continuing with Quail.

via Google
Philip M
Philip M

The technician was professional and his works was top notch – the end result was a clean and efficient back to working condition Navien water heater. Bravo!

via Google
Gregory Krane
Gregory Krane

Super friendly, good work, reasonable price. Jacqui, James, and Sam are all wonderful as we have had many questions being first time homebuyers.

----

Updated March 2021:

We have had multiple jobs now done by Quail, including biannual …

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Response from business owner

Thanks Gregory! Our team appreciates the kind words. We hope to continue to do future business with you and always exceed your expectations!

via Google
Marc A. Coté
Marc A. Coté

Professional service!

via Google
Darren M Crosse
Darren M Crosse

Quail sent a rep out to run some diagnostics on our residential HVAC system. He was extremely professional and provided a quote within minutes. I will be hiring Quail to do the work they quoted.

via Google
Lu Allen
Lu Allen

They have maintained my Furnace and air conditioners for several years. Always professional, and courteous. Helpful in answering any questions. Timely, courteous, professional, quality work.

via Facebook
Figue28
Figue28

They did an amazing job, very professional and respectful. I definitely recommend this company to anyone.

via Google
Vitaly Benkin
Vitaly Benkin

I have had several projects with Quail Services and highly recommend the company.

via Google
Rosemary Lano
Rosemary Lano

Angel was very helpful and thorough. He made sure everything was in working order before he left.

via Google
Kaitlin Marquis
Kaitlin Marquis

Same day service and it wasn’t an emergency. Everyone was responsive, kind and respectful. I would highly recommend this company and will for sure be using them for all my future needs

via Google
Jeff Stegenga
Jeff Stegenga

Did a very good job I would have them back

via Google
Jamie Goodwin
Jamie Goodwin

Reliable, responsive and likeable.

via Facebook
Christine Chan
Christine Chan

Nate showed up as scheduled. He found the problem right away that the problem was due to a dirty sensor. I will not hesitate to call Quail again.

via Google
Ayana Murphy
Ayana Murphy

Angel was wonderful ! Very knowledgeable.

Explained everything.

via Google
Anne Hudson
Anne Hudson

I had a great experience with Quail Services. Lynn at the office was very nice and friendly. She quickly called me back and told me a service man would be at my home in an hour. Kyle called me and let me know he would be at my home in 15…

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via Google
Matt SanClemente
Matt SanClemente

Quick response and fair pricing!

via Facebook
Marc Moseley
Marc Moseley

Excellent communication, good techs, easy to deal with. Very responsive. Highly recommended.

via Facebook
Ray Jenkins
Ray Jenkins

Professional, friendly and always explains the process. Great team.

Response from business owner

Appreciate the kind words Ray!

via Google
Mary Wernsdorfer
Mary Wernsdorfer

Yearly Boiler check would recommend Quail. Very professional from calling to schedule appointments to the excellent service in the field. And willing to answer questions as well. Service was quick and thorough. Highly recommend.

Response from business owner

That's so great to hear! And thank you for your recommendation, we greatly value you as a customer and appreciate your business!

via Google
Todd Maguire
Todd Maguire

Fast and knowledgeable service. Diagnosed issue and replaced aquastat in less than 1 hour. Everyone I dealt with was professional and polite.

Response from business owner

Thanks Todd! We were happy to help!

via Google
Jonathan Parrettie
Jonathan Parrettie

Nate the service technician was on time and very professional. We were very satisfied with the service we had done and would definitely recommend them to all our friends and family.

Response from business owner

Thank you so much Jonathan! We appreciate you taking the time out of your busy day to leave us a review!

via Google
daniel bruell
daniel bruell

Very professional from start to finish! Showed up exactly on time. Technician went above and beyond.

Response from business owner

Thanks Daniel! We try our very best to provide customer service that you deserve! We look forward to the next time!

via Google
Laura Lepard
Laura Lepard

Professional, knowledgeable, courteous, affordable and prompt!

Response from business owner

Thank you Laura! We will always strive to give you top customer service! The kind words are greatly appreciated!

via Facebook
Belinda Culp
Belinda Culp

The service is excellent! The office is easy to work with and get your appointments scheduled. The gentleman that completed the service Angel was courteous, on time , efficient and knowledgeable. I am a very happy customer and …

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Response from business owner

Thank you Belinda! We appreciate you and the referral! Its easy when you have great customers to work with!

via Google
Dog Shep
Dog Shep

Called Quail on Friday night around 8pm because we came home from visiting family to a house at 34 degrees. Even with it being one of the coldest weekends of the year, they were able to make it over that evening and get our furnace running…

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Response from business owner

Thank you so much, for the kind words! We do our best to make sure you and your family are safe and comfortable, especially in extreme weather, cause we would not want our families in the same boat! We were so happy to help!! Thanks again for the genuine review!

via Google
Eric DeYoung
Eric DeYoung

Our boiler stopped working in the middle of the night and we couldnt get any heating company to call us back until we tried quail..we left a message and they called back within a couple minutes and within the hour we had them at our house …

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Response from business owner

Thanks Eric, we were happy to help! Nothing is worse, when you can't get a company to call you back and we were happy to assist you in the time of need, especially in the middle of the night, options are very limited! We appreciate you taking the time out to leave a review, we really do love the kinds words!

via Google
Joseph Lebeau
Joseph Lebeau

I was in a bad situation yesterday no heat 3 days. Had a "friend" thats an electrician try to fix my system and 300 later not even close ! I was at lowes buying a thermostat and the electrician there told me he doubted thats what it was . …

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via Facebook
Sylvia Ruiz
Sylvia Ruiz

They are so efficient and they explain everything so that you understand what is wrong and how it is being fixed.

Response from business owner

Thank you Sylvia, we appreciate you!

via Facebook
Amel mel
Amel mel

They were very polite and helped me with my filter too. Super professional and helped me out ASAP. Thank you guys! No bad comments here lol.

Response from business owner

That's exactly what we strive for! Thanks Amel!

via Google
Denise Arsenault
Denise Arsenault

Quality and knowledgeable technicians, prompt arrival, left work area clean.

I was impressed with the straight forward knowledge transfer on the issues. It helped me understand the severity or any repairs needed.

Response from business owner

Thank you so much Denise for the kind words! We greatly appreciate that you took the time out of your busy day! We look forward to future business with you!

via Facebook
joyce sherr
joyce sherr

They were prompt and thorough and Covid conscious. Very polite and did a great job!

Response from business owner

Thank you Joyce, we appreciate you!

via Google
Dan D’Amico
Dan D’Amico

Called Quail Services due to a issue with my furnace. Within 24 hours, I received a call to schedule an appointment. When the techs showed up, they were very professional and courteous. They fixed the issue and completed routine maintenance…

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Response from business owner

Awe, thanks Chris! 5 star customer service is what we strive for! We were so happy to help!

via Google
keith anyon
keith anyon

Billy and his apprentice replaced our furnace and added a water heater. Impressive work.

Response from business owner

Thanks Keith, we appreciate the kind words!

via Google
Bruins0615
Bruins0615

They installed a solution to allow my Nest thermostat to have power as well as the thermostat itself. Although it was definitely more expensive than expected, they were professional and everything works as expected.

Response from business owner

We are so happy to hear that everything is working they way it should be! Thank you!

via Google
Bruce Emond
Bruce Emond

Especially pleased with the technician, Angel, who provided the service both expeditiously and thoroughly. Completely satisfied with the services performed.

Response from business owner

Thanks Bruce, I will be sure to extend the kind words to Angel!

via Google
Jim C.
Jim C.

Angel was on time, thorough and professional. Company seems committed to customer service. I would recommend to others.

Response from business owner

Thank you Jim, we are very committed to providing everyone with 5 star customer service!

via Google
Mark Rayla
Mark Rayla

Our technician arrived on time, he was professional, listened to the problem and was able to resolve it quickly. He took the time to explain what happened and why it happened so we would recognize the issue in the future.

Response from business owner

Thank you Mark! Its always nice, when you finally know how to understand your system and we are always happy to help!

via Google
Kathleen Napoli
Kathleen Napoli

Angel followed all safety protocols explicitly.

Response from business owner

Thank you Kathleen!

via Google
Thomas Costa
Thomas Costa

I used Quail Services for the first time in early December. Their customer service was exceptional and All of their staff were incredibly professional. My daughter has signed a yearly maintenance contract with them and I will recommend my …

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Response from business owner

Thank you Tom! We appreciate all the referrals and we are happy to have you and your daughters as part of OUR Quail family!

via Google
Karen Wheeler
Karen Wheeler

Very Happy with the service we received from Quail. We needed a plumbing repair. From setting up appointment to end of the job everything went great. John did the work at our house. He is very courteous and professional. He knew right …

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Response from business owner

Thank you Karen! We will be sure to extend the kind words to John! We appreciate you!

via Google
Eva Tomkiewicz
Eva Tomkiewicz

Had our furnace replaced. The guys that came to perform the work were so professional and extremely knowledgeable! Would continue using Quaiel for all of our hvAc needs.

via Google
Semperphight *
Semperphight *

Quick response and service. I was heating my home 1 hour after tech arrived. I will use Quail for all future HVAC services.

Response from business owner

Thank you so much!

via Google
Ray Rawlston
Ray Rawlston

Very professional, did work quickly and well.

via Google
Craig Robitaille
Craig Robitaille

competent, friendly, professional. All of my questions were answered and useful additional information was provided. I will continue to use these folks.

via Facebook
pamela capp
pamela capp

We just had Dave come! Very friendly and easy to work with! He came at a time when as seniors we were getting a bit cold! Finally part came in and thanks to Dave we are happy campers 😊 once again! We even rewarded him with freshly baked …

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via Google
Penny Surner Healy
Penny Surner Healy

Angel was very informative, pleasant and courteous regarding Covid concerns!! See you in the spring for our AC checkup!

via Facebook
Craig Robitaille
Craig Robitaille

Efficient and courteous service. I am planning to keep this company as a long-term contact.

via Google
satchemo24
satchemo24

They responded promptly. Trouble shot my heating issues but unable to resolve due to other conditions at the time.

via Google
Randy Cheryl Webber
Randy Cheryl Webber

Great company. John is an excellent plumber.

via Facebook
Donna Mckinney
Donna Mckinney

Angel was very professional, efficient and on-time. He explained what he had done and what other services are needed in the future. He and his trainee wore masks and shoe coverings at all times. I would highly recommend Quail Services to …

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via Google
Arnold Pulda
Arnold Pulda

Very professional.

via Google
Patrick Christopherson
Patrick Christopherson

Great quality service at a very reasonable price. Tech who serviced out boiler went above and beyond. He was also very personable and answered all of our questions providing insight into the type of equipment we had serviced.

via Facebook
Patrick Christopherson
Patrick Christopherson

Great service, personable tech who was very knowledgeable and answered any questions we had. He was up front about everything. Have already recommended them to people.

via Google
Alyssa angers
Alyssa angers

Very happy with plumbing services, pricing and customer service. Would happily use Quail again!

via Google
Peter Brown
Peter Brown

Professional, willing to answer questions and make suggestions. Would use Quail’s for any need.

via Google
Bill Baldino
Bill Baldino

We had two installers, Kevin and Jason, who were really good guys. They were polite, efficient, very knowledgeable and explained and answered all our questions. It was a pleasure to have them working in our home. We were impressed at the …

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via Google
Ann Hassett
Ann Hassett

Great job. Very professional. Definitely recommend.

via Google
Amy Nadeau
Amy Nadeau

Very professional and knowledgeable tech. Reasonably priced and only company to come out and service burner after many calls to other companies. Thank you James!

via Google
John McGrath
John McGrath

R & R inderect hot water heater they were on time and did a very clean professional install

via Google
Charlie Brooks
Charlie Brooks

My father who lives next door to me needed an updated Heat/ Air Conditioning unit for his house. The Quail workers arrived right on time and did a excellent job. They were so professionnel and nice. I was so pleased how they sat with my …

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via Google
Jane Herrion
Jane Herrion

Quail provided excellent and prompt service for the installation of our new mini-split system. Chris answered all questions regarding the consult on what, where, and how we could install the system; Kevin and his install team were excellent…

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via Google
leo leblanc
leo leblanc

Tech was excellent. Very professional and knew is job. He diagnosed the trouble fast and was very thorough and checked for any gas leak after he was done. We were impressed.

via Google
Mr P
Mr P

quail Services always does an excellent job when coming to my home. The communicate leading up to the appointment, they are thorough and communicate while they are here. Billing and invoice paperwork is always straightforward. The quality …

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via Google
Frank Moffett
Frank Moffett

On time and informative

via Google
Priscilla Roach
Priscilla Roach

Excellent customer service! Really go out of there way for customers. Angel, is a highly educated technician that goes a step above to educate us as the homeowners in the systems we have and how to keep them up so we get longevity out of …

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via Google
Anji Spencer
Anji Spencer

Technician was 100% polite and professional.

via Google
Richard Findlay
Richard Findlay

Installation and service.

Quail installed system 8 years ago. All outstanding- choice of components and professional installation.

Have an on going service contract. Quail reaches out to ensure scheduling and works with me to fit in my …

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via Facebook
Chris Cote
Chris Cote

We were very impressed. The ladies in the office were extremely kind and helpful. John came out the day I called and gave us a quote that night for a plumbing job. He gave us his word that he would start on Saturday and be done by the …

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via Google
David Anderson
David Anderson

Very happy with the tech that came to fix our issues

via Facebook
Jm Grady
Jm Grady

Quail Services has exceeded my expectations. They are a highly professional team, that stays on task until the project is completed. Work is always done in a timely fashion and with consideration for the customer's needs. This is my second…

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via Google
Tom Davis
Tom Davis

Annual service cleaning

via Google
Erika Kotsianas
Erika Kotsianas

We have used Quail for our biannual Hvac maintenance for the year we have lived in our home. Today we had our electric range replaced with a propane one in addition to having it connected to our existing propane system. Had a great …

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via Facebook
Susan Genese
Susan Genese

We signed up for the annual service. So twice a year we get both heating and air conditioning units checked. This has kept our home warm in the winter and cool in the summer. Always on time and professional! Explanations clear and …

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via Facebook
Gloria Celularo
Gloria Celularo

QUAIL services/Angel did an outstanding job helping us with a problem with one of our mini split-hyper heat units. He was extremely thorough and clear about everything he was doing. 😃 He arrived early for our appointment-and called to …

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via Google
Don OFD
Don OFD

Quail installed my furnace, air conditioner, and water heater 4 years ago. I have them tune up the furnace and water heater in the fall and the A.C. in the spring. I am extremely happy with their service and would highly recommend them to …

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via Google
Anna Ouellette
Anna Ouellette

I recently needed my furnace cleaned immediately. I called a couple of places to see how soon they could service our boiler. One company told me that they could book me for November another not until March 2021. I had people with no heat …

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via Google
Peter Gentile
Peter Gentile

Chase was on time, professional, very competent, friendly, communicative and efficient. This is the third time we have used Quail services for heating system and hot water heater maintenance and repair and they just keep getting better. …

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via Google
Anjulie Peffer Greenman
Anjulie Peffer Greenman

Great company, Great Service, Highly Recommended.

Response from business owner

Thank you so much! We were so happy to help!

via Facebook
Robert Evans
Robert Evans

Prompt service from well trained rep who wears booties in your house

Response from business owner

Thank you Robert for the feedback!

via Facebook
peterson Chaguas
peterson Chaguas

Quail services provide prompt and excellent services.Theyhave excellent knowledge of what they do, present themselves to the customer professionally and patiently listen to customer needs .They are courteous when offering the customer …

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via Google
Mary Richard
Mary Richard

Highly recommend Quail Services. They call before arriving, their employees are informative and helpful. Great service every time!

Response from business owner

Thank you so much Mary, for taking the time out of your busy schedule to leave us such kind words! WE appreciate you!

via Facebook
Doug Miller
Doug Miller

Very professional. Everyone I interacted with was very helpful and super nice. Identified the issue quickly and got me back up and running.

via Google
Annette Marie
Annette Marie

Every question I had was answered before the installation. During the install, the guys were respectful and Covid safe. Thank you for all the information in getting the mass save loan and I’d be happy to refer you to our neighbors.

via Facebook
Mark Harding
Mark Harding

Great company. They confirm appts and also contact you the day of prior to arrival. They do great work and take the time to explain what was completed. Highly recommended!!

Response from business owner

Thank you so much Mark! Its easy when we have great customers like you!

via Facebook
Ellen Sargent
Ellen Sargent

Everyone excellent to work with, will continue to use.

via Google
Timothy Riley
Timothy Riley

They provided a hearing and hot water aikution that is compact and saved our electric bill by going down about $900. Because we had electric forced air heating.

via Google
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4.9 Stars | 90+ Google Reviews

It was a pleasure dealing with all the people a Quail Services. The job was done on time and professionally. Quail did all the leg work for the rebates on the mini split we had installed which is great. I will definitely call them again with any more needs.
Lois P.
Quail Services provided excellent and professional service at my home. Logan and James M. were prompt, efficient and personable. They were able to complete the plumbing job, and also they completed two other items that were not scheduled. They showed expertise in the field, and the professional service was excellent. I would highly recommend this service.
Andrew H.
I lost hot water and heat at 10pm. Within 15 minutes of calling the emergency line and was talking to tech. The honesty. Reasonable rates. And hard work for this company is outstanding. I can not speak more highly.
Keith M.
Quail Services got it right, WOW. No question about it, they have the service piece down cold. Had an issue with my HVAC system. The owner called me directly and within the hour sent his ace out to remedy my issue. I have worked with his technician Bill for the last four years since moving to Webster. Once again, he came and conquered. He wasn’t rushing the job or rushing my questions. He took his time to ensure I was comfortable with the end product. Thank you again for the great service. Keep up the good work. Other industries could learn something from your business plan.
Chuck